Terms of service

Terms of Service
Effective July 2009 · Last updated September 2026
Orders and quotes
• Orders may be placed by purchase order, email, phone or acceptance of a written quotation.
Prices and availability on a quotation are valid for the period stated on the quotation.
• Special Order items (3-phase units, ISX custom configurations, 230V/International units,
NetBotz, spare parts, industrial-grade UPS units and any item marked “special order”) are
ordered specifically for you, cannot be cancelled once placed with the manufacturer or
distributor, and are non-returnable.
• Where a signed contract or government purchase order includes terms that differ from these
Terms or our Return & Refund and Shipping Policies, that document controls for that order.
Payments
• Payments are due per your account terms. Orders without established terms are paid in full
before shipment.
• For security, credit cards on file may be charged for overdue transactions to maintain account
standing.
• Refunds and credits owed to an account with past-due balances are applied to the past-due
balance first.
• Sales tax is charged where Questyme is required to collect it. Tax-exempt customers must
provide a valid exemption certificate before the order is invoiced.
Warranty
Products are covered by the manufacturer’s warranty, which is provided by the manufacturer and not
by Questyme USA. Questyme makes no additional warranty, express or implied, beyond the
manufacturer’s. Questyme’s liability for any order is limited to the amount paid for that order.
Returns, refunds and shipping
Returns, refunds, cancellations and shipping are governed by our Return & Refund Policy and Shipping
Policy, which form part of these Terms.
Changes
Questyme USA may update these Terms and its policies at any time. The version in effect on your
invoice date applies to that order.
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Contact Information
Questyme USA — Customer Relations
US: 877.226.0361
Canada: 877.799.7944
Email: weborders@qstgo.com
Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern
Mailing address: Farmington Hills, MI 48331
For returns, please have your invoice number and product serial number ready.